Outlook8studio Policies.

Australian clients (All inclusive of shipping, insurance, packaging & delivery costs)

International Clients

For postage outside of Australia please request a quote. Please contact me info@outlook8studio.com prior to purchase with your address and I will quote you the extra cost for shipping to your location.

Delivery Times

Australia – usually within 7-14 days

International depending on country usually within 14-30 days of payment clearance. Some countries/areas may be delayed due to customs examinations. Please email me to let me know you received the artwork, or, if I need to chase it up for you.

Artist guarantee to you

Buying art that you have only seen in a photo on the internet may seem daunting.  So I am happy to provide my clients with a guarantee that if, when purchasing my art from the internet you receive your painting, and are not 100% satisfied, you may return the painting within 7 days for a full refund of the painting price.

Returns

You must email us within 7 days of receiving your artwork stating that you wish you return the artwork. (After this time refunds are unavailable)

The painting needs to be returned in the packaging provided and in good condition. The shipping cost for the delivery, return and insurance is the responsibility of the customer not the artist.

All items need to be returned within 7-20 days Australia, 21-30 days International, via a track-able and insured shipping carrier, and the tracking information to be provided to info@outlook8studio.com 

Payment Policy

All prices are in AU dollars. Orders will not be shipped until payment is received and cleared. Payment for a purchase is required within 3 days.

Shipping

I ship with Australia Post, includes tracking within Australia, or a courier company for items larger than 1 meter  1000cm. –  39″

International Duties

All customs and tax costs to your country are paid by the purchaser. In some cases you may be required to pay local or national import duties or taxes to your local customs office. I have no means to determine in advance if you will be taxed or what these taxes may amount to.

The Ordering Process- How to Order

The easiest and most efficient way to place an order is to do so online. It is easy, safe and secure! When you are ready to place an order, simply press the “Buy Now” button to add the artwork from my Art page to start the check out process. You will then be directed to PayPal’s secure site where you can pay via your PayPal account, or, credit or debit card of your choice. No PayPal account is needed. PayPal will then email you a confirmation email receipt. I will also contact you by email within 24 hours to confirm your purchase. Once payment is received and cleared your order will be shipped within 3- 7 business days. I will contact you again once shipped and give you a tracking number.

How do I post feedback on the artwork I bought from Outlook8studio?

If you want to give feedback to the artist, please email your thoughts about the artwork via my contact page I am always interested in hearing from you about how my work has been received.

Gallery Quality Artworks

All of my paintings on stretched canvas arrive ready to hang. I use only professional grade canvas which is stretched onto strong wooden support frames. The canvas is gallery wrapped around staple free, painted edges for a modern, gallery style presentation. There is no need for framing.

Framed Artworks. All this is included in the price. If framed, this will be noted in the description area of the artwork. Other artworks are on gesso-primed board, of which, some are professionally framed with a modern white-washed pine frame. All this is included in the price. If framed this will be noted in the description of the work.

Drawings & Mixed Media

All works are made from recycled and acid – free papers, including, high quality water- colour papers.

All artwork is signed and a “Certificate of Authenticity” will accompany each artwork as proof of originality.

Sculpture

All of my sculptures are made from found objects , recycled or new materials.  All pieces are well secured using quality, glues, welding and hardware and will be well packaged for shipping.

If you have any questions concerning the artwork or artist, please feel free to ask! info@outlook8studio.com

Privacy Policy

– Updated May, 2018

This following document sets forth the Privacy Policy for the Outlook8studio – Jenny Davis website, http://outlook8studio.com.

Outlook8studio- Jenny Davis is committed to providing you with the best possible customer service experience. Outlook8studio is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Outlook8studioJenny Davis customer support features you are required to submit personally identifiable information. This may include but not limited to a name, email address, residential address or business address.

Sharing of your personal information

Outlook8studio – Jenny Davis has access to limited personal data for core business purposes.
When you place an order with me, I will receive your name, delivery address and email address. These details are used to process and deliver your order, or deal with any queries you have related to that order. The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data, or parts of are:
• With customer payment services to pay for your order.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
Files contain some personal data and these are retained for legal, business and tax records only, for a period of 6 years. After this time, records will be deleted.
I do not obtain, retain, reuse or transfer personal data for any other purpose.

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Outlook8studio – Jenny Davis takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the this WordPress site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Outlook8studio – Jenny Davis reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Outlook8studio – Jenny Davis reserves the right to charge a fee of $15AU for searching for, and providing access to, your information on a per request basis. Request costs, cover the time/work to trace and recover personal data, printing and postage costs. The fee is payable before the Subject Access Request is actioned.

Contacting us

Outlook8studio – Jenny Davis welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

E-mail: info@outlook8studio.com

Copyright All Artwork has a copyright license with Copyright Agency / Viscopy to Jenny Davis and is not to be copied, or reproduced, in any form without the permission of the artist, or used for any commercial use, or licensing use, to any third parties. Please contact me for permission or license. Sale of this item does not transfer its copyright.

© 2010 – 2019, Jenny Davis. All rights reserved.